BizInt Solutions Product Support
BizInt Solutions provides support for the BizInt Smart Charts product line to all customers who have purchased annual licenses or support contracts. BizInt can help you with installing BizInt Smart Charts on a new machine, solve communications and database access problems, and even help you figure out how to compose your searches.
- Contacting BizInt Customer Support
- About Support Contracts
- Creating Reports from Databases/Hosts
- Tips for Using BizInt Smart Charts
- Integrating with BizInt Smart Charts
BizInt Smart Charts Manuals and Training Guides
Current Releases (Information and Downloads):
Go the pages below for information on latest releases, upgrades, software downloads, supported sources, and known bugs.
BizInt Smart Charts for Drug Pipelines
BizInt Smart Charts for Patents
BizInt Smart Charts Viewer
Contacting BizInt Customer Support
You can reach BizInt Solutions Customer Support by phone, fax, and e-mail. Our office hours are Monday - Friday, 8:00 am to 5:00 pm (Pacific Time). If you need assistance outside of these hours, please leave a message on our voicemail, and we will get back to you as soon as possible.
| Phone | Fax | |
| +1 (714) 289-1000 | +1 (714) 744-1316 | support@bizcharts.com |
About Annual Support
BizInt Solutions provides customer support to all customers who have purchased annual licenses or support contracts. BizInt will respond to your calls for help, and will send you updates and information to make your use of Smart Charts more productive. Annual support includes:
- Telephone, e-mail, and fax support
- Upgrades - support customers receive all new releases of BizInt Smart Charts at no additional charge.
- Onsite training when we are in your area.
Creating Reports from Databases/Hosts
| Creating reports from IDdb3 | Information on creating BizInt Smart Charts reports from IDdb3 (updated July 2002) |
| Creating reports from dialogclassic.com | How to save records from DialogClassicWeb (dialogclassic.com) using Netscape Navigator or Microsoft Internet Explorer. |
| Creating reports from Micropatents | BizInt Smart Charts for Patents 2.2.0.105 or later supports creation of reports from results of Micropatents WorldWide PatSearch, and support for PatSearch FullText was added in version 2.3.3. |
| Creating reports from Delphion | BizInt Smart Charts for Patents 3.0 or later supports creation of reports from Delphion. |
| Creating reports from IMS Lifecyle on the web | Steps for exporting records from IMS R&D Focus on the Lifecycle web version. |
| Creating reports from Pharmaprojects (Web or CD) | Steps for exporting data from Pharmaprojects web or CD platforms, with focus on creating ALL COLUMNS template. |
| Creating reports from Ovid | BizInt Smart Charts for Pharmaceuticals supports creation of reports from pipeline databases on Ovid. This document explains how to import your search results. |
| Creating reports from Prous Integrity | Steps for creating pipeline reports from Prous Integrity with BizInt Smart Charts for Drug Pipelines 3.0+ |
| Creating reports from STN | |
| Creating reports from Dialog | |
| Creating reports from Questel*Orbit | |
| Creating reports from GenomeQuest | |
| Creating reports from PatBase |
Tips for Using BizInt Smart Charts
Planning Your BizInt Smart Charts Installation |
Describes how to plan for the installation and upgrade of BizInt Smart Charts products at your site. Revised July 2002. Adobe Acrobat file (35K). |
| Using BizInt Smart Charts search interface with a modem | If you can't access DataStar over the Internet, you can download the old Version 2.2 of BizInt Smart Charts for Pharmaceuticals |
| Problems with DataStar login | If you have problems logging in to DataStar using BizInt Smart Charts for Pharmaceuticals, you may need to download new software. |
| When your PC is upgraded ... | How to make the re-installation of BizInt Smart Charts easier when your PC is upgraded to Windows 2000/XP. |
| Configuring Site-Wide Preferences in BizInt Smart Charts | Describes how to configure a site-wide INI file to set default preferences for all users and all BizInt Smart Charts products. |
| Changing Truncation Behavior in BizInt Smart Charts | How to change the [CONT.] truncation behavior for BizInt Smart Charts. |
| Hints for Distributing Reports - Export Hints (pdf) |
A discussion of the advantages and limitations of different formats for distributing BizInt Smart Charts reports. Updated June 2001. |
| Creating PDF (Acrobat) files with BizInt Smart Charts | How to create PDF (Acrobat) files from BizInt Smart Charts using Adobe Acrobat 3.0 or higher (or other PDF generation packages.) |
| Distributing reports with images using HTML export and Microsoft Word | How to use HTML export and Microsoft Word to email BizInt Smart Charts reports which contain images. |
| Using the New HTML Export Options | How to use new HTML export features (links in cells, style sheets) found in version 2.3.15 of BizInt Smart Charts for Patents or version 2.4.12 of BizInt Smart Charts for Pharmaceuticals. |
| Using the Generate Common Drug Name Command | Explains how to use the Generate Common Drug Name command, introduced to BizInt Smart Charts for Pharmaceuticals in version 2.4. |
| Changing the Template Directory | Instructions for changing the location of the templates directory, for example putting the templates on a network drive. |
| Using the Combine function | Additional Information on how data is selected for a cell in a combined chart and how you can modify settings in your .INI file. |
Integrating with BizInt Smart Charts
| Integrating with BizInt Smart Charts — Preferred Data Format (HTML Records) | Format specification for providing HTML records in a format that will simplify integration with BizInt Smart Charts. |
| Integrating with BizInt Smart Charts — Preferred Data Format (HTML Tables) | Format specification for providing HTML tabular data in a format that will simplify integration with BizInt Smart Charts. |
BizInt Smart Charts Documentation
User Guides (Manuals)
| BizInt Smart Charts for Pharmaceuticals User Guide |
Adobe Acrobat file (900 KB) containing the User Guide for BizInt Smart Charts for Pharmaceuticals 2.4 (latest manual available) (124 pages, prints landscape) |
| BizInt Smart Charts for Patents User Guide |
Adobe Acrobat file (770 KB) containing the User Guide for BizInt Smart Charts for Patents 2.3 (latest manual available) (80 pages, prints landscape) |
| Planning Your BizInt Smart Charts Installation |
Adobe Acrobat file (55 KB) useful for system administrators and others installing BizInt Smart Charts. |
Training Guides
| BizInt Smart Charts for Pharmaceuticals 2.3 Training Guide |
10-page training guide (PDF file) on the key features of BizInt Smart Charts for Pharmaceuticals 2.3 |
| BizInt Smart Charts for Patents 2.2 Training Guide |
10-page training guide (PDF file) on the key features of BizInt Smart Charts for Patents 2.2 |
Miscellaneous
| Year 2000 Compliance | Statement of Y2K compliance of BizInt Smart Charts products |
© 2006 BizInt Solutions